- Being the client advocate inside the company to ensure high retention and growth from the business. Proactively offering solutions before being told.
- Communicate effectively with both internal and external senior-level management and stakeholders.
- Define and understand client needs to ensure a successful relationship from start to finish.
- High touch account ownership.
- Handle the onboarding process for the client to better understand their needs, their specific KPIs, and the deliverables.
- Handle any of the client escalations while taking actions for resolution and client satisfaction.
- Handle client-specific communication on product questions, billing, future needs, etc.
- Meet or exceed company revenue, retention, and growth goals.
- Handle frequent email, phone, and messaging check-in’s and feedback.
- Doing continual research to stay knowledgeable about the client’s business and growth needs.
- Maintain account records and thorough documentation of the client interactions and life cycle of their business.
Requirements:
- Have at least 3 years of prior experience in account management, relationship management, or customer success.
- Have a proven ability to meet or exceed revenue and retention goals.
- Have experience working with B2B clients, preferably within the US
- Have experience dealing with C+ level clients.
- Be proficient in using CRM software such as HubSpot
- Willing to have a flexible schedule between 10PM - 10AM PHT.
Job Types: Full-time, Permanent
Salary: Php60,000.00 - Php100,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Taguig: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
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