Dear Candidate, as part of our recruitment process, you`ll receive a link begin your journey with Webhelp upon applying for this role. Please check your email.
Skills we need:
- Minimum of 2 years experience in a customer service setting or call centre
- Knowledge of the business and processes
- Experience with client/BANK office support is a must
- Experience with key account management experience
- Skills handling Phone, Live Chat and Emails
- Excellent typing speed with high accuracy
- Basic knowledge of Microsoft Word, Excel, PowerPoint and Outlook
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Your responsibilities include:
- Provide support for customer service (email and/or telephone) including financial queries, answering product questions and providing answers to basic technical questions
- Independently process requests from our customers, partners and third parties, according to skill matrix for respective teams, SLAs and quality requirements
- Update systems to reflect contract changes, including activating new services and changes to the customer status
- Maintain new and existing customers in our system
- Actively support the operational implementation of new products and services
- Execute recurring tasks, including reporting in task tool statistics daily
- Actively participate and cooperate in projects
- Know and cooperate with entire stakeholder networks and external business partners
- Actively assist in all areas of the team, including participation in problem solving activities and implementation of agreed solutions
- Resolve and follow up on customer issues escalating to technical support teams as appropriate
- Participate in the development of service improvement plans
- Participate in the implementation and deployment of new processes, systems and standards
#AJWH
Job Type: Full-time
Salary: Php24,500.00 - Php26,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
- Early shift
- Rotational shift
Supplemental pay types:
- 13th month salary
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