Job Description:
- To Provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.
- Provision of 1st line support for incidents
Qualifications:
- At least 6 months to 1 year of experience in Technical & Helpdesk Support gained from ICT, BPO/Call Center or Shared Services environment is required
- Has hands-on experience in Active Directory, Microsoft OS, MS Exchange, ITIL know-how and Incident Management Processes
- Able to handle Level 1 support for IT issues
- Can communicate well in calls and emails
- Must be open to work onsite for the first 6 months of employment
Job Type: Full-time
Salary: Php24,000.00 - Php30,000.00 per month
Schedule:
- Shift system
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