Community Phone
remote first and always
Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.
In the smartphone revolution, we've forgotten about the phone; it's been left behind technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling).
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In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale.Our global team expanded from 17 people in 2022 to 70+ now. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US).
Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet! Our growth has been organic, and we’re growing the team to meet the demand.
About the Role
Live chat represents one of the most exciting opportunities to grow sales. With the right team, good management, and incremental improvements to scripts and closing techniques, live chat can deliver a 25% increase in sales.
As our first Chat Sales Manager, you will lead our newest sales team and work with sales and marketing leadership to make live chat an essential part of growth.
You will...
Work directly with leadership to establish and deliver revenue targets
Take chats yourself, and develop the script and sales process for future chat reps
Interview, hire, and train our live chat sales team
Report and improve upon conversion rate, time to close, quality, and cost efficiency
Onboard new team members and coach them to success
Maintain employee morale and engagement on the team
You are...
An experienced leader who has 4+ years of leadership with a team of 6 or more people
Comfortable in an environment with ambiguity
Obsessed with delivering on your commitments and setting the right goals
Focused on sales team culture and how it impacts customer experience
Eager to collaborate with our sales team leadership on overall goals and methods
Energized by continuous improvement both personally and with your team
Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!
Our salary ranges are determined by role, level, and location.
