We are seeking a highly organized and skilled Training Specialist to join our team. Our team helps the Global Advocacy support team with things like onboarding, career progression, or changes which require training. We also have responsibility to provide the measurement of how effective the training is post learning. We are a part of the wider team known as Continuous Improvement, and our team is responsible for consulting, designing, and enabling cross functional efforts within Zendesk Operations.
The Training Specialist will be responsible for managing various aspects of training delivery, including classroom management, technology utilization, learner assessment and evaluation, facilitation and delivery skills, adult learning practices, and professional foundations. The ideal candidate will have a strong background in training and development, excellent communication skills, and a passion for facilitating learning and knowledge transfer.
Responsibilities:
- Facilitate engaging and inclusive training sessions, adjusting style based on learner needs.
- Schedule learners, track attendance, and ensure efficient classroom time management.
- Establish expectations, provide clear instructions, and model appropriate behavior.
- Utilize learning technologies within Zendesk and manage virtual and in-person training technologies.
- Assess learner needs, modify instruction, and provide recommendations for improvement.
- Gather and organize learner data to support reporting needs.
- Create a safe and comfortable learning environment, utilizing active listening techniques.
What we are looking for:
- Experienced background in Training and Development leveraging Adult Learning Techniques and Virtual Facilitation best practices.
- Excellent communication and presentation skills.
- Work independently with some direction, meet goals, and think strategically.
- Strong organizational and time management skills.
- Ability to adapt training style based on learner needs.
- Passion for continuous learning and professional growth.
What's in it for you?
- Competitive Salary package
- Attractive Retirement Benefit
- Medical (HMO) and Life Insurance upon employment
- 20 days Annual Vacation Leave
- Flexible (Hybrid) work environment with WFH equipment provided
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
