Job Title: Technical Support Representative
Terms: Permanent/Hourly/Full Time
Working Location: Remote
Requirements:
Formal Education & Certification:
Education: High School Graduate or Bachelor’s or Associate’s degree in any related field.
Knowledge & Experience
- 2+ years experience with customer service/ call center (Voice & Email)
What we’re looking for:
We are looking for Customer Service Representatives to help our clients operate and scale different parts of their growing businesses. As a Customer Support Representative you'll be a general problem solver, collaborating with different teams at our client company and helping them with various projects.
Responsibilities—what you'll do:
- Chat and Email Support
- Product and Feedback Monitoring
- Database Management
- Team Coordination
- Customer Engagement
- Customer Care
- Sales and Lead Generation
- Complaints Resolution
- Product Knowledge
- Customer Satisfaction
Requirements:
- Fully fluent in English
- Skilled in the use of apps and technology
- Ability to commit long-term and full-time
- Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
- This position is for serious, career-oriented candidates
Other qualities we look for:
- Track record of success at work
- An ability to solve complex problems with minimal guidance
- Experience in high performance work
- Skilled at anticipating team members’ needs
- Willingness to work hard and persevere
- Intellectual curiosity and resourcefulness
- Professionalism
This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.
In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.
Job Type: Full-time
Salary: Php300.00 - Php350.00 per hour
Benefits:
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Education:
- Senior High School (Preferred)
Experience:
- Technical Support Representative: 2 years (Required)
Language:
- English (Required)
Application Deadline: 07/05/2023
Expected Start Date: 07/17/2023
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